Our Service Level Agreement (SLA) has recently been updated. The content has been refined and clarified, with a focus on further professionalizing several key processes. These improvements align with our ambition to become ISO-certified in the near future.
In addition, several protocols and supporting documents have been added to the knowledge base for Red Cactus Partners. These include, among others, an escalation matrix, security incident management procedures, and other relevant process documentation.
The revised Service Level Agreement (SLA) is now available to Red Cactus Partners via our knowledge base (please note that login is required) under "Files". Prefer to receive this information by email? Simply send a request to support@redcactus.cloud.