Privacy statement

Hi! Here is the privacy info from Red Cactus
 
Before you continue browsing our site, it's smart to read this statement. At Red Cactus, your privacy is super important to us. We do our best to comply with all regulations, such as GDPR. Here we tell you how we handle your data and what we do to protect your privacy. What we're all about:
 
  1. Clear goals: We tell you very clearly why we need your personal data before we process it. Everything is also transparently explained in this privacy statement
  2. Minimal data processing: We keep it simple. We store only what is truly necessary for our stated goals
  3. Permission: If we need your permission for something, we just ask nicely
  4. Security measures: We take good security measures to ensure that your data is safe. And so do the parties who process your personal data on our behalf
  5. Respect for your rights: Your rights are important to us. Want to see, correct or delete your data? No problem, we respect that

Oh, and by the way, we may occasionally update this privacy statement because of new things we're doing or just to make sure we stay compliant with the law. It's smart to check it occasionally.

Personal data that we process

Here are the data we process because you use our services or because you have given us your personal data:

  • Name information
  • Phone number
  • E-mail address
  • Company name
  • Payment/financial data
  • Functions of contact persons
  • Login data
  • IP address
  • Browser data such as language preference and device type
  • Tickets and emails
  • Diagnostics reports and crash logs
  • Website activity such as time of day, click behavior, pages visited and downloads
  • Other personal data you actively provide via chat, WhatsApp, email or telephone contact with Red Cactus or in the context of an agreement with Red Cactus

Why we need data

We process your personal data for the following purposes:

  • To contact or support you as needed
  • So that you don't have to keep entering your details on our website, portals or in the software you use from Red Cactus
  • Keeping you informed about updates, new features, tips, webinars and other interesting things (if you like)
  • Red Cactus checks some data when you visit our website, such as your IP address, when you browse, and some info about your browser such as language preference. We do this to analyze our site and make it better.
  • If we have an agreement with your organization, we process personal data necessary to execute that agreement

Transfer to processors and third parties

With the exception of the parties necessary to provide the aforementioned or agreed upon services, we do not under any circumstances hand over your personal data to other companies or institutions, except if we are legally obliged to do so. For example to, competent authorities, such as the Tax Office or investigative authorities.

Protection

We have taken a variety of technical and organizational measures to ensure that your data is not lost or processed unlawfully such as:

  • Shield access to personal data with a username and password or on the basis of single sign-on (Microsoft, Google or Apple) combined with multifactor authentication
  • By using secure connections (Secure Sockets Layer or SSL) that shield all information between you and our online services when you enter personal data

Data breaches

If there is ever a data breach, we do something about it right away. We also tell you if necessary and determine if we need to report it to the Personal Data Authority.

Cookies

Yes, we use cookies on our website. On your first visit, you can accept or decline them. Session cookies disappear when you close your browser, preference cookies remember your preferences, and analytical/statistical cookies help us improve the website. To delete cookies, please check your browser settings.

Visitor data and Google Analytics

We use Google Analytics to track general visit data, anonymizing IP addresses. This helps us to optimize the website. Read Google's privacy policy for more info.

Your privacy rights

Do you have questions about what personal data we hold about you? Please let us know! You have the right to access, rectify, delete, or restrict the processing of your personal data. We will then comply with your request within 30 days. However, this deadline may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.

Complaints

Not satisfied? Let us know. We take complaints seriously and address them internally. If you think we are not handling your data properly, you can also file a complaint with the Personal Data Authority.

Data protection officer

We have a real privacy expert in-house. This person is the go-to for all privacy issues within our organization. Our privacy expert is Jason and you can reach him via email privacy@redcactus.cloud or +31113405065 for all your questions and requests.

Responsible disclosure

If you discover something going wrong with the processing of personal data, please notify us immediately at privacy@redcactus.cloud or +31113405065. Unless you try to hack or do something else naughty, we'll keep you out of legal trouble.