Functionalities
Meet Bubble Desktop
Bubble Desktop
Bubble Embedded
Bubble Third Party API
Summary of Bubble desktop features
Pop-up notification
Instantly all customer information on an incoming, outgoing and transferred call.
SearchBar
Search directly in CRM contacts, open a customer card or send a message.
Click-to-dial
With 1 click on a phone number, start a phone call from your CRM or any website.
Call recording
Automatic capture of call information in your CRM under the customer card.
Call note
Take notes immediately so that all information is visible to your colleagues.
Call history
Instantly see when and with which colleagues the caller has previously spoken.
Extensive overview of Bubble desktop features
General
CRM- ERP integrations
Choose from 200+ CRM- ERP integrations or use building blocks to write your own link.
Telephony platform
Compatible with 50+ telephony platforms and thousands of telecom providers and resellers.
Single sign-on
No more need for separate passwords, just log in with your Google, Microsoft or Apple account.
Click-to-dial
With 1 click on a phone number, start a phone call from your CRM or any website.
Select-to-dial
Is a phone number not clickable in your CRM? With this function you can still initiate a call.
Number notation
If you use different number notations in your CRM (already 20+ formats by default) you can add them yourself.
Remote dialer
Always have a dialer available on your desktop making it quick and easy to initiate a call.
Multiple integrations
You can have multiple CRM integrations active simultaneously under one user at no additional cost!
Profiles
You can configure multiple profiles which allows you as a user to switch quickly.
Multi-tenant
In this mode, you are able to be logged in with multiple accounts simultaneously from a single workstation.
Gateway
If a CRM application itself has a built-in telephony module, Bubble acts as a gateway.
Windows and MacOS
Bubble is available as a native application for both Windows and macOS users.
Automations
Build your own If-This-That flows to e.g. open actions, change parameters or execute a script.
Bubble pop-up notification
Pop-up notification
On an incoming, outgoing and transferred call, an instant screen pop-up with customer information.
Pop-up content
Determine the content of the pop-up per user, department or organization with data from your CRM software.
Multi-language
Determine the language of the components in the pop-up by adding the words in the language of your choice.
Multi-result
Does a phone number appear multiple times in your CRM? Click directly to the next result.
Sorting
Determine display order based on parameters when using 'multi-result'.
Call time
During a phone call, a timer is visible where the call time is displayed.
Screen and position
Do you use multiple screens? Decide which screen and position you want to see the pop-up on.
Auto-hide
Specify whether you want the pop-up to disappear automatically after x time or action or just leave it.
Color pop-up notification
Visible by change of color pop-up (from gray to green) that a call has been started.
Mute
Don't want to see pop-ups for a while? Mute the notifications with a simple mouse click until you turn them back on.
Internal callers
Want to see a pop-up when a colleague calls you internally? Decide for yourself by turning this feature on or off.
Retrieved
Click to retrieve pop-ups of completed conversations to show the information again.
Callback
You can restart the call directly from a "retrieved pop-up" with a simple mouse click.
Action buttons
Activate up to 4 buttons with actions your CRM has to offer (e.g., open relationship, start timer, etc.).
Callback request
No more typing callback requests, just email or app the customer information directly to your colleague via a button.
Email a caller directly with the email button, with or without using a preconfigured template.
Use the WhatsApp button to instantly app a caller with or without using a preconfigured template.
Teams Chat
With the Teams button send a caller a chat directly with or without using a preconfigured template.
Call control
With call control, you can instantly answer, end, transfer (cold and attended) or pause a call.
Copy
With the copy function, you have a button that allows you to copy data directly to your clipboard.
Custom action
Other requirements? Then configure a custom button (e.g. a specific URL or invoke an .exe).
Call history
Instantly see when, the call direction and which colleagues the caller has spoken to before.
Call notes
With one click, instantly capture your call info in a note so that all information is visible to your colleagues.
Bubble SearchBar
Search
The Bubble SearchBar desktop App lets you search directly by name or phone number through your CRM contacts.
Colleagues
With the Bubble SearchBar desktop App, you can instantly see if your colleagues are reachable or not.
Status
Manually update your status so your colleagues see if you are on-absent.
Results
The displayed search results are retrieved from all connected and supported sources.
Hot key
You can open or hide the Bubble SearchBar with a preset hotkey.
Position
You can control the position of the SearchBar on your screen so that it opens in the same place every time.
Open relation card
From the search results, open the appropriate customer card directly in your CRM with a single click.
Dialing out
Dialing out has never been easier, start an outbound call directly from the search result.
Call history
Instantly see when and with which colleagues the relationship has had previous contact.
From the search result, send the relation a WhatsApp message directly from your account.
Teams chat
From the search result, send the relationship a Microsoft Teams chat directly from your account.
From the search result, send the relation an e-mail directly from your e-mail client.
Reopen pop-up
From the SearchBar directly open a pop-up notification of a previously held conversation.
Call registration
Registration
Automatically capture call information and notes in your CRM under the customer card.
Multi-result
Click which relation to write the registration to if more than one relation is found.
Subject
Customize the subject of the call log as it should be written away in your CRM.
Auto-hide
You can set whether a call should be written out manually or automatically.
Call history
Overview
Instantly see when and which colleague last spoke to the relationship.
Dial out
Direct callback from call history with one click on the phone number.
Want to get started with Bubble?
Disclaimer: check the integrations on the marketplace to see which features are compatible with your CRM.